Virtual queue
Your turn goes with you
Let customers wait wherever they prefer without losing their place.
With mTurn Mobile, they can choose a location and service, request a ticket from a link or QR code and follow progress in real time. An alert tells them when service is approaching.
Less perceived waiting, better service
The queue keeps moving even when the customer is not standing by a display or inside the waiting area.
Freedom to wait
Customers keep their place while waiting wherever they feel most comfortable.
Real-time information
They can check their position, estimated wait and service updates on their phone.
Less crowded spaces
Reduce congestion and improve the experience in reception and waiting areas.
More efficient operations
Timely alerts help reduce abandoned tickets and late arrivals.
From access to service in three steps
mTurn Mobile guides customers throughout the process without requiring an app installation.
Join the queue. Open a QR code or link, choose a location and service, then confirm the request.
Wait freely. Follow position, estimated time and queue progress from anywhere.
Receive an alert. A notification tells the customer when to approach the service point.
Ready for every service model
A flexible mobile layer for walk-in queues, scheduled appointments and multi-site operations.
QR or link access
Publish access on signage, websites, SMS messages or any digital channel.
Configurable alerts
Share changes, approaching turns and calls without making customers watch a screen.
Appointment arrival
Let customers confirm arrival and enter the workflow designed for scheduled appointments.
Brand and languages
Adapt colours, messages and language for each organisation, location or service type.
Locations and services
Help users select the right location and reason for their visit before requesting a ticket.
Secure identification
Add identity validation or one-time codes whenever the process requires it.
The mobile queue reflects operational decisions
While customers see a clear journey, mTurn Flow calculates who should be served next according to your rules.
Priorities by service, customer profile or urgency level.
Scheduled appointments combined with walk-in demand.
Assignment based on availability, skills and workload.
Turn waiting time into useful time
Tell us how your service works and we will design the right mobile experience.